Terms of Sale

• The Purchaser agrees to pay Caravela the amount shown on the invoice.
• All items must be paid for in full prior to shipping.
• Credit card orders are billed only at the time of shipment.
• No refunds are provided. Caravela will replace defective or damaged goods provided they are returned to Caravela at purchaser's expense within 15 days of shipment. All returned items must be shipped intact in their original packaging and must be accompanied by a valid Return Material Authorization ("RMA") number obtained from Caravela prior to returning the goods. Shipments without a valid RMA cannot be tracked and will not be accepted.
• All returned items must be sent pre-paid. Caravela Digital will pay for the shipment back to the customer of replacement goods.
• Shipping charges are non-refundable.
• All products sold by Caravela are delivered by courier during normal business hours between 9:00 and 18:00.
• Caravela does not warrant or assume responsibility for a product's suitability to the user's application, incompatibilities with the purchaser's hardware or software, or for any specific purpose. If the purchaser is uncertain, please check the manufacturer's specifications and suitability prior to placing any order.
• Goods are not sold on a trial basis.
• Opened software will not be accepted for return. Purchaser shall contact the manufacturer for replacement of faulty media.
• Subject to the foregoing, Caravela is not liable to the purchaser or user for any damages, loss or expense incurred for whatever reason by the purchaser or user of any products sold by Caravela and Caravela does not make any warranty, express or implied, statutory or otherwise regarding the merchantability or fitness for a particular purpose of any products sold by Caravela of the products it sells.
• Technical support for each product is the responsibility of the corresponding manufacturer.
• Warranty terms, conditions, and length vary with each product. All coverage is provided by the manufacturer.